Free PHR Certification Practice Questions:
Which of the following best describes a strategy which increases employee satisfaction by increasing the number of tasks that an employee performs and increasing their control over those tasks?
A) Job Enlargement
B) Job Rotation
C) Horizontal Integration
D) Job Enrichment
Job enrichment is a strategy which increases
employee satisfaction by increasing the
number of tasks that an employee performs
and increasing in the control over those
tasks. Job enrichment increases the depth
of a job by adding responsibility for planning,
organizing, implementing, controlling and
For example, a human resources professional who is responsible for benefits administration may be given the additional responsibilities of keeping abreast of new benefits legislation and researching brokers and benefits options in the next open enrollment.
On the other hand, job enlargement merely increases the number of tasks that an employee performs, such as adding more similar operations to a job. For example, an Administrative Assistant might be given the additional responsibility of filing besides just typing memos.
Finally, job rotation (also known as horizontal integration) is formal program in which employees are assigned to different, but comparable, jobs to expand their skills base and to learn more about various parts of the organization. For example, a store clerk might be responsible for stocking the store for 3 months, and then is responsible for ringing customers' orders on the cash register for 3 months, and then is moved back to stocking the store for 3 months.
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